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How to know the price of products?

Please contact our sales with your detail requirements, we'll send you the quotation within 2 days. 
We do not issue standard prices, because the price is related to several factors. For example, standard/custom, instock/none instock,  ordering quantity, manufacturing difficulty and yield.

How to order products from Devotop?

You can place an order to us via fax or email. Our sales will send you an order confirmation within 2 days. Or you can let our sales to make a contract and sign by each other.

I want to custom the products for my application. Is it available?

Sure, that’s what we are good at. Most of our prodcucts are customized design. Please send us your detail requirements or drawings, and let us know the quanity you are interested in. We will check the feasibility and reply you within 2 days.

What's the lead time,business term and shipping carrier?

 If instock parts,the can be shipped out in few days. If custom optics need a new run,it depends on the manufacturing difficulity and quantity to order.  The general lead time is 4weeks, the definite lead time will be indicated in the quotation and your order will be shipped out accordingly.
Our quotation is based on EXW or FCA Fuzhou term. The frequently used shipping carrier are UPS, Fedex or DHL, other carrier is also available per your request. We prefer customer to provide the freight collected account. Or,we will choose one most efficient and economical express service for your order. Freight can be prepaid,then added to your invoice for payment. So, if you have an account for freight collect, please notice it in your purchase order. 

How to have the technical discussion with Devotop?

Please contact our sales engineer to discuss about your project, our sales are all well trained and experienced, they are open for technical and application discussion. If you have any business secert concenr, we can sign a NDA firstly before official discussion.

How to make payments to Devotop? What's the payment term?

The payments can be made by Wire Transfer. The term is net 30 days for regular customers.
In usual, if it is the first time cooperation with each other, we need 100% prepayment by wire transfer.

I have no experience with products of Devotop, and worry about the products quality. Can Devotop guarantee the products to be complied with requirements?

You don't need to worry about the quality too much. First of all, we do what we are capable of. When we receive your inquiry and send you quotation, we will report you what we can achieve and what we can't. With years of experience and skilful staff, Devotop has the capability to produce high quality products per our promise. All of optical components shipped from Devotop are fully inspected and qualified to meet your requirements.

In case there is a faulty product, or one of specification is out of requirement. How do I handle it?

Pls contact our sales immediately. We will provide you a RMA number to return faulty products to Devotop, and we'll inspect them and make free replacements for you.

What is the warranty about the products?

All products are guaranteed to be in specifications in material and workmanship for a period of 12 months after shipment. We do not assume liability for installation, labor or consequential damages. Devotop reserves the right to repair or replace defective products at our option. This warranty is not suitable for failure of the products due to misuse, abuse, accident, or neglect. Our liability is limited to the order value.

I want to custom the products for my application. Is it available?

Sure, that’s what we are good at. Most of our prodcucts are customized design. Please send us your detail requirements or drawings, and let us know the quanity you are interested in. We will check the feasibility and reply you within 2 days.

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